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Noticeboard

Message to patients from Dr McCallion

Upon my retirement, I wish to take this opportunity to thank you all for your kind words, cards, notes, letters and gifts.  Over the past 30 plus years I have always felt privileged to be your doctor and part of your community and lives.  Together we have come through some very expectant, worrying, sad and happy times.  Through it all I have been overwhelmed by the strength and resilience of you, our patients, and I will always value and remember the relationships we formed in the difficult and good times.

I know the practice will continue to develop and meet the challenges that will come your way.  I wish you all the best of health and time ahead. 

Thanks again for your friendship and for putting up with things when I was trying to get it right and bearing with me until I did!  You'll probably not miss the bad jokes.

Be Good!

ONLINE PRESCRIPTION ORDERS / ONLINE BOOKING APPOINTMENTS

We are currently having technical issues with connecting to patient access to order online prescriptions or book appointments online.  Our clinical suppliers have been working since 4th October 2018 to fix this issue. 

Until this problem is resolved you may contact the practice to order any prescriptions that are due.

We are sorry for any inconvenience caused.

CITYVIEW MEDICAL SEASONAL FLU VACCINE  INFORMATION.

DUE TO A SHORTAGE OF FLU VACCINE FROM THE PUBLIC HEALTH AUTHORITY, ALL PATIENTS WHO ARE ELIGIBLE FOR THE VACCINE WILL BE INVITED BY LETTER OR TEXT MESSAGE.

DO NOT ATTEND A CLINIC OTHER THAN THE DATE APPOINTED TO YOU.

PLEASE WAIT FOR THE PRACTICE TO CONTACT YOU WITH AN APPOINTMENT.

PLEASE ENSURE THAT WE HAVE AN UP-TO-DATE MOBILE PHONE NUMBER.

Bank Holiday Information 

The practice will be closed for the following bank holidays:

Tuesday 25th December 2018 and Wednesday 26th December 2018

and

Tuesday 1st January 2019

PIP APPLICATIONS

As a Practice we no longer complete requests from DLA / Attendance allowance / PIP forms OR for supporting evidence.

We strongly believe that to get an accurate assessment a face to face consultation is vital.  This needs to be carried out by the agency making the decision about your application, not by your GP.

Practice Policies

Confidentiality & Medical Records

Cityview Medical Practice Privacy Notice

 How we use your medical records:

 

The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest. Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.

 

  • This practice is committed to observing the laws on data protection and confidentiality concerning your medical record and all uses and sharing of your information.
  • We share information about you with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and, normally, event by event.
  • Some of your health information (including your name, address, allergies and medications) is automatically copied to the Northern Ireland Electronic Care Record. 
  • Some information about you is shared with national screening campaigns such as Flu and Diabetes eye screening.
  • Information about you in non-identifiable form is used to manage the NHS and make payments.
  • Information about you in non-identifiable form is used to check the quality of care provided by the NHS.
  • Information about you in non-identifiable form may be used for medical research. Where identifiable information may be required we will first seek you consent.
  • We will share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

For more information please access our website on cityviewmedical.co.uk. Alternatively please ask at reception.

  

* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstances making disclosure of confidential information lawful are:

  • where the individual to whom the information relates has consented;
  • where disclosure is in the public interest; and
  • where there is a legal duty to do so, for example a court order.

  

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records 

 

 

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. 

Click here to view full details of our complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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