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Noticeboard

Message to patients from Dr McCallion

Upon my retirement, I wish to take this opportunity to thank you all for your kind words, cards, notes, letters and gifts.  Over the past 30 plus years I have always felt privileged to be your doctor and part of your community and lives.  Together we have come through some very expectant, worrying, sad and happy times.  Through it all I have been overwhelmed by the strength and resilience of you, our patients, and I will always value and remember the relationships we formed in the difficult and good times.

I know the practice will continue to develop and meet the challenges that will come your way.  I wish you all the best of health and time ahead. 

Thanks again for your friendship and for putting up with things when I was trying to get it right and bearing with me until I did!  You'll probably not miss the bad jokes.

Be Good!

ONLINE PRESCRIPTION ORDERS / ONLINE BOOKING APPOINTMENTS

We are currently having technical issues with connecting to patient access to order online prescriptions or book appointments online.  Our clinical suppliers have been working since 4th October 2018 to fix this issue. 

Until this problem is resolved you may contact the practice to order any prescriptions that are due.

We are sorry for any inconvenience caused.

CITYVIEW MEDICAL SEASONAL FLU VACCINE  INFORMATION.

DUE TO A SHORTAGE OF FLU VACCINE FROM THE PUBLIC HEALTH AUTHORITY, ALL PATIENTS WHO ARE ELIGIBLE FOR THE VACCINE WILL BE INVITED BY LETTER OR TEXT MESSAGE.

DO NOT ATTEND A CLINIC OTHER THAN THE DATE APPOINTED TO YOU.

PLEASE WAIT FOR THE PRACTICE TO CONTACT YOU WITH AN APPOINTMENT.

PLEASE ENSURE THAT WE HAVE AN UP-TO-DATE MOBILE PHONE NUMBER.

Bank Holiday Information 

The practice will be closed for the following bank holidays:

Tuesday 25th December 2018 and Wednesday 26th December 2018

and

Tuesday 1st January 2019

PIP APPLICATIONS

As a Practice we no longer complete requests from DLA / Attendance allowance / PIP forms OR for supporting evidence.

We strongly believe that to get an accurate assessment a face to face consultation is vital.  This needs to be carried out by the agency making the decision about your application, not by your GP.

Appointments

  • The practice offers a range of appointment times to patients which include both morning and afternoon appointments on a daily basis.
  • The practice offers 3 types of appointments. Same Day Appointments or Routine Appointments, which can be booked within 48hrs or up to two weeks in advance by telephone, at reception or online.
  • Same Day Appointments are for acute problems or flare-ups of chronic conditions.  These appointments are shorter than routine appointments and you will be asked what your symptoms are so that your appointment may be prioritised.
  • You may make an appointment with the doctor of your choice but if you wish to be seen quickly then you may have to accept an alternative doctor.  
  • Please remember to make an appointment for each person to be seen i.e. One patient = one appointment. 
  • Please arrive on time for your appointment. Otherwise you may cause other patients to be kept waiting.  The doctor may also be unable to see you if you are late for your appointment.
  • It is essential to report at reception on arrival to ensure the doctor knows you have arrived.
  • If you are unable to keep an appointment, please let our receptionist know as soon as possible so that the appointment can be offered to someone else. 
  • Medical emergencies must take precedent over booked appointments.  We have devised systems to minimise disruption to booked surgeries.  Delays may occur if the doctors have to respond to emergencies. 

Missed Appointments

In an attempt to resolve the problem of patients failing to attend their appointments the practice has developed the following policy. If you fail to attend for 2 consecutive appointments without informing us we will write to you asking if there is any specific problems preventing you from letting us know.

If you fail to attend for a 3rd appointment you may be removed from the practice list and have to find an alternative GP practice.

Telephone System

To contact the practice please ring 71 - 314930 and you will hear a recorded message.

For Acute Prescriptions and Results please ring between the hours of 9.30am – 5.00pm only.

Interpreters

If English is not your first language and you require an interpreter for assistance during your appointment with the Doctor, please let the receptionist know when booking your appointment. 

Review Appointments for Patients Over 75 Yrs Of Age

If you are over 75 years old and have not been seen by a Doctor in the practice in the last 3 years please make an appointment for a review.

Chaperones

If you would like a chaperone present during your consultation, please inform the receptionist when booking your appointment or when checking in.

 
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